Super Useful

Support

We help by email. A person reads every message.

Write to us

support@superuseful.io

Tell us your store's Shopify address, the tool, and what happened. A screenshot helps.

Quick fixes

The bar or the rewards button does not show on my store

  1. In Super Useful, open the Apps page. Check that the tool is on.
  2. Check that the Super Useful app embed is on. Open the theme editor from the app's home page, then click App embeds. Turn on Super Useful, then click Save. Do this in the theme that you look at: the live theme, or the theme that you preview.
  3. For an announcement, check its dates and its pages.
  4. For Loyalty points, check that the program is on, at the top of the Loyalty points page.

A customer did not get points for an order

  • The points come when the order is paid.
  • The order must belong to a customer in Shopify.
  • Point of sale orders and test orders give points only when they are turned on, on the Program page.
  • Orders from before you turned on the program do not give points.

A customer's reward code does not work

  • Each code works once, and only for the customer who got it.
  • Some rewards need a minimum order. Check the reward on the Program page.
  • Open the customer's page in Loyalty points, and check the status of the code. You can cancel a code there: the points go back to the customer.

What to send us

  • Your store's Shopify address, for example your-store.myshopify.com
  • The tool, and the page where you see the problem
  • What you did, what you expected, and what happened
  • A screenshot, if you can

More help